Our Commitment

Crown Advisors is committed to providing a professional and high-quality service to every client. If something goes wrong, or you are unhappy with any aspect of our service, we want to hear from you so we can put it right.

How to Make a Complaint

Please raise your complaint with us in writing by email to info@crownadvisors.co.uk, or by post to either of our offices. Set out clearly what has gone wrong and what you would like us to do to resolve it.

Our Procedure and Timelines

• We will acknowledge your complaint within two working days of receipt.
• We will investigate your complaint thoroughly and fairly.
• We will provide a full written response within fourteen working days. If we need longer, we will tell you why and give you a revised timeframe.
• If you remain dissatisfied after our final response, we will set out any further options available to you.

Contact details for complaints: info@crownadvisors.co.uk | +44 20 3916 6073 | 266 High Road, Ilford, London, IG1 1QF | 131 South End, Croydon, London, CR0 1BJ.