How We Work — Five Steps

What We Can and Cannot Do

What you can expect from us: honest assessment of your situation, professionally prepared documents and correspondence, lay representation at tribunals and the Small Claims Track, McKenzie Friend attendance in civil and family court, and clear communication at every stage.

What falls outside our scope: Crown Advisors does not provide reserved legal services. We do not advise on the legal merits of a claim in the way a regulated solicitor would, issue court proceedings on your behalf, or conduct criminal litigation. Where your matter requires a regulated professional, we will tell you clearly and help with the transition.

Fee Structure

Crown Advisors operates a transparent, client-first fee structure. You will always know what you are paying before work begins.

• Fixed Fees: the majority of services are offered at a fixed fee agreed in advance.
• Hourly Rates: for matters where scope cannot be fully defined upfront, we charge an agreed hourly rate with a confirmed estimate.
• Service Packages: available for business clients seeking ongoing advisory and compliance support.
• No Hidden Charges: all fees are confirmed in the engagement letter. We do not vary agreed fees without your prior written consent.
• Fee Enquiries: an initial consultation fee applies. Full fee information is provided upon enquiry, tailored to your matter.

Frequently Asked Questions

• Do I need a solicitor to use Crown Advisors? No. For many tribunal, court support, and advisory matters, a solicitor is not required.
• Is Crown Advisors regulated? We are not regulated by the SRA or any other legal services regulator. We are a non-reserved legal services practice under the Legal Services Act 2007, holding professional indemnity insurance across all service areas.
• How much does it cost? An initial consultation fee applies. All service fees are confirmed in writing before work begins. Contact us for full fee information.
• Can Crown Advisors represent me at a tribunal? Yes. We provide full lay representation at the Employment Tribunal, the First-tier Tribunal, and the Small Claims Track of the County Court. In civil and family court proceedings beyond the Small Claims Track, we attend as your McKenzie Friend.
• What if my matter is outside your scope? We tell you clearly and point you toward the appropriate regulated professional.
• What if I am unhappy with the service? We operate a named complaints procedure. Complaints are acknowledged within two working days and investigated within fourteen.
• How quickly can you respond? We acknowledge all enquiries promptly. If your matter has an urgent deadline, a tribunal time limit, a court hearing, or a regulatory deadline, please say so when you contact us and we will prioritise accordingly.