1. About These Terms

These Terms and Conditions govern the provision of services by Crown Advisors. By instructing Crown Advisors or using this website, you agree to these terms. Specific terms applicable to your matter will be confirmed in a formal engagement letter before work begins.

2. Nature of Our Services

Crown Advisors is not a law firm and is not regulated by the Solicitors Regulation Authority or any other legal services regulator. We do not provide reserved legal activities as defined by the Legal Services Act 2007. Our services are advisory, documentary, and support-based in nature.

3. Engagement

Every instruction begins with a formal engagement letter confirming the scope of work, fees, timeline, and process. Work begins only once the engagement letter is signed.

4. Fees and Payment

All fees are confirmed in writing before work begins. We do not vary agreed fees without your prior written consent. An initial consultation fee applies. Payment terms will be set out in your engagement letter.

5. Your Responsibilities

You agree to provide accurate and complete information and to respond promptly to requests for instructions or documents. Delays in providing information may affect our ability to meet deadlines.

6. Limitation of Liability

Crown Advisors holds professional indemnity insurance across all service areas. Our liability is limited as set out in your engagement letter. Nothing in these terms excludes liability that cannot be excluded by law. The Consumer Rights Act 2015 applies to all services we provide.

7. Complaints

We operate a named complaints procedure. Complaints are acknowledged within two working days and investigated within fourteen. Full details are on our Complaints page.

8. Governing Law

These terms are governed by the laws of England and Wales.