Our Commitment

Crown Advisors is committed to providing a high standard of service to all clients. If something goes wrong, or you are dissatisfied with any aspect of our service, we want to hear from you so we can put it right.

How to Make a Complaint

You can raise a complaint by email to info@crownadvisors.co.uk, by telephone on +44 20 3916 6073, or in writing to either of our offices. Please provide as much detail as possible, including your name, the matter reference, and a description of your concern.

Our Process and Timescales

• Acknowledgement: We will acknowledge your complaint within two working days of receipt.
• Investigation: We will investigate your complaint and provide a full written response within fourteen working days.
• Complex matters: If a complaint is particularly complex and we need more time, we will write to you to explain why and confirm a revised timescale.
• Resolution: Our response will set out our findings, any proposed resolution, and the next steps available to you.

Named Contact

All complaints are handled by a named complaints contact within Crown Advisors to ensure consistency and accountability. The details of your named contact will be confirmed when your complaint is acknowledged.

If You Remain Dissatisfied

Crown Advisors is not regulated by the Solicitors Regulation Authority or the Legal Ombudsman. If you remain dissatisfied after exhausting our internal complaints procedure, we will advise you of any other avenues that may be available to you depending on the nature of your matter.